PRIVACY POLICY

Sach 100’s Customer Information Privacy Policy is committed to protecting customers’ information when they make purchases on our website.

1. Purpose and Scope of Information Collection

The data collected on the website mainly includes: full name, email address, phone number, and customer address provided in the contact section. This information is required from members when they submit a request for consultation or wish to purchase products, so that we can contact and reconfirm information with customers on the website in order to ensure consumer rights.

Members are responsible for maintaining the confidentiality and security of all activities involving the use of services under the information they provide and their email accounts. In addition, members are responsible for promptly notifying our website of any unauthorized use, abuse, security breaches, or third-party possession or use of registered usernames and passwords so that appropriate measures can be taken.

2. Scope of Information Use

We use the information provided by members to:

• Contact members to confirm orders and arrange delivery when receiving requests from members;
• Provide customers with product information upon request;
• Send marketing and promotional emails regarding the products we sell;
• Send notifications about activities on the website;
• Contact and resolve issues with users in special cases;
• Not use users’ personal information for purposes other than confirmation and communication related to transactions.
• When requested by judicial authorities, including the Procuracy, courts, or police investigation agencies in connection with any violation of law committed by a customer.

3. Information Storage

Members’ personal data will be stored until the website administration receives a request for deletion. In all other cases, members’ personal information will remain confidential and be securely stored on our servers.

3.1. PERSONS OR ORGANIZATIONS THAT MAY HAVE ACCESS TO PERSONAL INFORMATION

The following persons or organizations may have access to customers’ personal information:

• Company employees.
• Partners that have entered into contracts to perform part of the Company’s services. These partners will receive information in accordance with the contractual agreement, which may include part or all of the information depending on the terms of the contract, in order to support users in using the services provided by the Company.

3.2. ADDRESS OF THE ENTITY COLLECTING AND MANAGING PERSONAL INFORMATION

• NARU Trading and Services Co., Ltd.
• Business Registration No. 0108110978, issued by the Hanoi Department of Planning and Investment on January 5, 2018.
• Address: No. 100 Nguyen Van Troi, Mo Lao, Ha Dong, Hanoi City.
• Email: sachtiengnhat100@gmail.com
• Hotline: 096.987654.6

3.3. METHODS AND TOOLS FOR USERS TO ACCESS AND EDIT THEIR PERSONAL DATA

Members have the right to personally review, update, adjust, or delete their personal information by contacting the website administration and requesting such action.

Members have the right to submit complaints regarding information privacy by contacting the Website Administration. Upon receiving such feedback, we will verify the information. If the member’s complaint is found to be valid, we will take appropriate and timely measures depending on the seriousness of the matter.

4. MECHANISM FOR RECEIVING AND RESOLVING CONSUMER COMPLAINTS

• Any dispute arising between the Company and the User will be resolved through negotiation. If the parties are unable to reach a satisfactory agreement, either party has the right to bring the matter before a competent People’s Court for resolution.
• If the matter cannot be resolved through negotiation or mediation as described above, the affected party shall gather relevant evidence such as emails, messages, etc., and contact the Company. The Company will then contact the complainant to resolve the matter.
• If the matter exceeds the Company’s authority or ability to resolve it, the Company will propose referring the matter to the competent authorities. In such cases, the Company will continue to cooperate and provide assistance in order to protect the affected party to the greatest extent possible.

Members’ personal information is committed to being kept strictly confidential in accordance with our personal information protection policy. The collection and use of each member’s information will only be carried out with that customer’s consent, except where otherwise required by law.

We will not use, transfer, provide, or disclose any member’s personal information to any third party without the member’s permission or consent.

In the event that the server storing information is attacked by hackers, resulting in the loss of members’ personal data, we will be responsible for notifying the relevant investigative authorities for timely handling and informing the affected members.

All online transaction information of members, including accounting invoices and digitized documents, will be kept strictly confidential.

The management requires individuals registering or making purchases to provide complete and relevant personal information, such as full name, contact address, email address, phone number, etc., and to take responsibility for the legality of the information provided. The management will not be responsible for or resolve any complaints related to a member’s rights if it is determined that the personal information initially provided by that member was inaccurate.