Refund policy

RETURN POLICY

REFUND AND RETURN POLICY

In the following cases, please contact us immediately so that we can arrange a return or exchange as soon as possible:

  1. The product is defective or damaged (incorrect content, blurry printing, missing text).
  2. The wrong product was sent.
  3. An error was caused by a mistake made by our customer service staff.
  4. An error was caused by the shipping partner (lost order, product damaged during delivery).

SÁCH 100’S REFUND/RETURN/ORDER CANCELLATION POLICY:

  • Sách 100 only supports returns, exchanges, and refunds in cases of incorrect books, defective books, mistakes, or missing books.
  • Customers who wish to cancel their order and receive a refund after this email has been sent for reasons on the customer’s side (ordered by mistake, no longer interested, incorrect/incomplete address, etc.) will be required to pay an additional fee equal to 50% of the shipping cost. After deducting 50% of the shipping cost, the remaining amount will be refunded to the customer’s account within 2–3 days.
  • For orders that are canceled due to an error on the store’s side, the order will be returned to the U.S. warehouse (25–39 days) and resent to the customer. The customer will not incur any additional costs.
  • In cases where an order is returned because the customer provided an incorrect/incomplete address, the package will be returned to our warehouse (25–30 days), and the customer will be required to pay an additional $20 reshipping fee.

Note: Shipping is free for exchange orders and supplementary shipments.

Sách 100 is not responsible for issuing refunds in the following cases:

  1. Discounted or clearance products.
  2. Products damaged due to improper use by the customer.
  3. Products that have already been used.
  4. Products that have exceeded the return/exchange period.

PRODUCT RETURN, EXCHANGE, AND REFUND PROCESS

If you experience any issues with our products upon receiving your order, please contact us immediately so that we can provide timely assistance:

  • The product is defective or damaged (for example: incorrect content, blurry printing, missing words).
  • You received the wrong product.
  • An error was caused by a mistake made by our customer service staff.
  • Delays or damage caused by the shipping partner (for example: the order was lost or the product was damaged during delivery).

SÁCH 100’S PRODUCT RETURN, EXCHANGE, AND REFUND PROCESS:

  • Sách 100 only supports returns, exchanges, and refunds in cases of incorrect books, defective books, mistakes, or missing books.
  • Customers who wish to cancel an order and request a refund after this email has been sent for reasons on the customer’s side (incorrect order, no longer interested, incorrect/incomplete address, etc.) will be required to pay an additional shipping fee equivalent to 50% of the order value. The order value, after deducting the 50% shipping fee, will be refunded to the customer’s account within 2–3 days.
  • For returns caused by incorrect information provided by the store, the order will be returned to the U.S. warehouse (25–39 days) and resent to the customer. The customer will not be required to pay any additional costs.
  • For returns caused by an incorrect/incomplete delivery address provided by the customer, the order will be returned to the U.S. warehouse (25–30 days), and the customer will be required to pay an additional $20 return shipping fee.

Note: Shipping is free for exchange orders and additional shipments.

We provide free shipping for exchanges and supplementary orders.

Please note that Sách 100 is not responsible for issuing refunds in the following cases:

  • The product has been modified or removed.
  • The product is damaged due to improper use by the customer.
  • The product has already been used.
  • The product has exceeded the return/exchange period.