TERMS OF SERVICE

1. Payment Policy:

Payment is made by bank transfer.

Detailed bank account information will be sent to you via email.

• Note:
• The bank transfer description must clearly state the full name or company name and the corresponding order number.
• After the bank transfer is completed, we will contact you to confirm the payment and proceed with delivery. If we fail to deliver the goods or respond within the agreed period, you may submit a complaint directly to the company and request compensation if you can prove that the delay has affected your business.
• For customers wishing to purchase large quantities for business or wholesale purposes, please contact us directly for an appropriate pricing policy. Payment will be made in accordance with the contract.

We are committed to conducting business transparently and legally, and to selling quality products with clear origins.

1. Shipping Policy:

Normally, after receiving order information, we will process the order within 24 hours and respond to the customer with information regarding payment and delivery.

Delivery time is usually between 3–5 days from the date the order is confirmed, or as otherwise agreed with the customer when placing the order.

However, in some cases, delivery may take longer, but this only occurs in force majeure situations such as:

• Our staff are unable to contact the customer by phone, making delivery impossible.
• The delivery address provided by the customer is incorrect.
• The company experiences a sudden increase in the number of orders, causing delays in order processing.
• Our partners supplying materials to the company deliver later than expected.

1. Return/Refund Policy:

In the following cases, please contact us immediately so that we can arrange a return or exchange as soon as possible:

• The product is defective, damaged, or damaged during shipping.
• The wrong product was sent.
• An error occurred due to a mistake by our consulting staff.

1. Warranty Policy

• If the product is damaged during shipping, please notify us immediately upon receipt: we will replace the product and provide free shipping.
• If the product has a manufacturing defect, the wrong item was sent, or the quantity is incorrect, please notify us immediately upon receipt: we will replace or supplement the order and provide free shipping.
• Used products: returns and exchanges are not supported.

1. Shopping Guide

Customers may choose one of the following two methods:

A/ Order through the website:
Step 1: Click the “Buy” button to add the product to your shopping cart after selecting the product you wish to purchase.
Step 2: After selecting the products you wish to order, fill in the information required by us: Name, address, quantity of goods, etc.
Step 3: Click the “Submit” button.

Your order has been completed and sent to us. We will process it and contact you to complete the transaction.

B/ Order through Facebook

For more detailed advice about products and payment methods, you can contact the Sách 100 Facebook page directly.

Overview of Privacy Policy

1. Payment Policy and Instructions

• Payment can be made by bank transfer.

We will send you an email providing information about the bank account for payment.

Please note that when making a bank transfer, it is important to clearly state your full name or company name and include the corresponding order number in the transfer details. After the transfer is completed, we will contact you to confirm and proceed with delivery. If there is a delay in delivery or no response within the agreed period, you may submit a complaint directly to our company and request compensation if it can be proven that the delay has negatively affected your business.

For customers interested in purchasing large quantities for business or wholesale purposes, please contact us directly for an appropriate pricing policy. Payment will be made according to the terms of the contract.

We are committed to conducting business transparently and legally, prioritizing the sale of quality products with clear origins.

1. DELIVERY AND SHIPPING PROCESS

After receiving order information, we normally process orders within 24 hours and promptly respond to customers regarding payment and delivery. Delivery time is usually between 3 and 5 days from the date the order is placed, or as otherwise agreed with the customer.

However, in some cases, delays may occur due to unforeseen circumstances or force majeure events, including:

• Inability to contact the customer by phone, resulting in the inability to make the delivery.
• An incorrect delivery address provided by the customer.
• A sudden increase in the number of orders, resulting in longer processing times.
• Late delivery of materials from our partners.

We always strive to ensure timely and efficient delivery of high-quality products and will make every effort to inform customers of any possible delays.

1. PRODUCT RETURN AND REFUND PROCESS

If you experience any of the following issues, please contact us immediately for timely assistance with returning the product:

• The product is defective or damaged during shipping.
• You received the wrong product.
• An error occurred due to a mistake by our consulting staff.

1. Warranty Terms and Conditions

• In the event that goods are damaged during shipping, we provide replacement and free shipping. Please provide feedback immediately after receiving the goods.
• In the event of a manufacturing defect, incorrect goods, or an incorrect quantity, we will provide replacement products, supplementary items, and free shipping. Please notify us immediately after receiving the goods.
• Please note that we do not support returns or exchanges for used products.

1. SHOPPING GUIDE AND TIPS

A/ Order through the website:

• Select the desired product and click “Buy” to add it to your shopping cart.
• Fill in all necessary information for us to process your order, including your name, address, and quantity of goods.
• Click “Submit” to complete your order.

Once received, we will process your order and contact you promptly to complete the transaction.

B/ Order through Facebook:

For more detailed information about products and payment methods, please contact the Sách 100 Facebook page at:
https://www.facebook.com/sachtiengnhat100.comm

Our team is available to assist you with any questions or issues you may have regarding your order.